Order Tracking
To track your order, please enter your Tracking Number in the box below and press the “Track” button.
This ID was sent to the email address you provided when placing your order. You will receive an automated shipping confirmation email once your order has been handed over to the carrier (UPS, FedEx, or DHL), which will include your unique tracking link.
1. When will my tracking update?
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Initial Scan: Please allow 24–48 hours for the carrier to scan your package into their system after you receive the shipping confirmation email.
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Weekend Orders: If you order on a Friday afternoon or weekend, your tracking may not update until the following Monday or Tuesday.
2. International Orders
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Customs Clearance: Even though we ship DDP (Delivered Duty Paid) and cover all your taxes, your package still needs to pass through customs.
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“Stuck” Status: It is normal for tracking to show “In Transit” or “Customs Clearance” for a few days without movement as it crosses borders. Please be patient; this is a standard part of international logistics. You will not be asked to pay any fees.
3. Processing Time
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Please remember that our team needs 1–2 business days to inspect the wood quality and pack your legs securely before they are shipped.
Need Assistance?
If your tracking status shows “Delivered” but you haven’t received the package, or if there has been no movement for more than 7 business days, please contact our support team. We will investigate with the carrier on your behalf.
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Email: support@dycoat.com
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Address: 43 Linden Ave, Pelham, NY 10803, United States
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Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
If you don’t receive a ‘Completed Order’ email from us, please check your spam folder.
Or you can contact us using the information below:
